FAQs

Will my ISP get annoyed as I’m sending lots of emails?

No, when you send an email generated by NewsWorx it is delivered using our mail servers, we do not use your ISP for email delivery.

How secure is NewsWorx?

The NewsWorx system is password protected so that you list is secure from other users and from the general public. Our servers are protected by a firewall and are backed up daily.

Can the emails appear as though they have come from me?

Yes, you can send emails from your email address. When people reply to the email it will come straight back to you.

Can I send attachments?

Yes, you can attach an unlimited amount of files to your email, although if you are sending a bulk email it is better to host the file and then link to it in your email.

Can I email specific contacts only?

Yes, you can send emails based upon any critera that you can provide in your list. For example you could send emails to Male or Female subscribers, people that live in a certain region etc.

What if I have subscribers who are unable to receive HTML emails?

With NewsWorx you can send text, html or both emails at once so your email will be accessibile to the largest possible amount of users.

Can people sign up to receive my email on my website?

Yes, the HTML for a signup form can be downloaded from within the NewsWorx admin area.

What happens if someone unsubscribes from my email?

Every email you generate with NewsWorxs will contain an unsubscribe link that a customer could click to remove themselves from your mailing list.

What is the best day to send an email campaign?

Tuesdays and Wednesdays are widely regarded as the best days to send a email marketing campaign. However it can vary depending on your target market .

Can NewsWorx to take care of everything, including managing my list and sending out the e-mails for me?

Yes! We will be happy to discuss how you can outsource all your e-mail related tasks to us. Please contact us for a quote on your project.

If I upload my e-mail lists to NewsWorx, will you share my e-mail addresses with anyone else?

Absolutely not! NewsWorx is solely in the business of providing an e-mail marketing platform, not providing e-mail addresses. Your data is yours and will not be shared with any of our other clients or any third-parties.

Who am I allowed to send e-mail with NewsWorx?

You may only e-mail those recipients with whom you have a prior business relationship or those that have specifically opted in to your organisation.